Cyetus Product Warranty
All Cyetus products have at least a one-year limited product warranty, valid from the date of purchase. Should your Cyetus product have a defect in product material or workmanship within the Warranty period, Cyetus will arrange to have your original product returned to us, and either deliver an identical or comparable replacement to you, free of charge or apply such other remedy as described below. Some models may have longer warranty periods on the product or specific components so please consult the individual product warranty for complete terms and conditions.
How To Return Product to Cyetus
Please follow these instructions, subject to the terms of the Warranty, to receive faster service:
1. Write down the product model number which can be found on a sticker or molded into the product housing and are typically located underneath or on the back of the product:
2. Have the order number.
3. Contact Cyetus Customer Hotline. Please see Cyetus USA contact information below.
4. If the product, or one of its parts, qualifies for replacement or service under the Warranty, Cyetus will send a email to you then you can sent the products back. Upon receipt of the product, Cyetus may ship the replacement or contact you with further information regarding repair of the product. Typical turnaround time to address Warranty claims is up to 10 business days, plus shipping, depending on your geographical location and type of damage or Warranty claim.
5. For additional protection of the product and to ensure secure handling while a product is being returned for any Warranty repair, Cyetus recommends that you use a traceable, insured delivery service. Cyetus is not responsible for any damage while a product is in transit.
Contact us for support to find the answers you're looking for
Company
Company Address - 003, No.11,Lane 1175, Tongpu Road, Putuo District, Shanghai, Shanghai, China 200333
Email - support@cyetus.net
Tel - (+86) 15001806136
US warehouse and office
Warehouse Address - 10528 Pioneer Blvd. Santa Fe Springs.90670 CA
Email - support@cyetus.net
Hotline - 1(888) 918-9418.
