You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped.
Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. CYETUS Support can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any canceled orders. once an order cancellation is confirmed, we will credit you the cost of the item via the same method you were charged. It can take from 3-10 days for the credit to show in your financial statement after that.
PLEASE NOTE: Cancellations requests may be sent via email and will be approved as applicable and/or a service representative will call you to discuss. As needed, representatives of Cyetus.com are able to assist with urgent order adjustments and cancellation requests. Representatives may be reached at - 1(888) 918-9418.
Return & Exchange：
Returns and exchanges for damaged items
If you received an item that is damaged or defective, we will happily replace or refund most items at no cost to you if the return request is done up to 30 days from date of delivery.
To return or exchange an item, simply call us at 1(888) 918-9418 Monday through Friday from 10AM-6PM PST or contact us by email to email@example.com. You will need your name, address, order number and image or video of the defective item. We will open a Return Merchandise Authorization (RMA) and provide instructions for next steps. For returns, once an item is received by us, we will credit you the cost of the item via the same method you were charged.
Returns and exchanges for any other reason
Items must be returned in their original, unopened packaging within 30 days of receipt. Items that are received damaged will not be refunded.
Shipping and service fees on the original order are non-refundable and will be discounted from the refund amount. Additional charges may apply in exchanges for items different than the original.
How to initiate a request:
To return or exchange an item within 30 days of receipt, contact us at 1(888) 918-9418 Monday through Friday from 10AM-6PM PST or contact us by email to firstname.lastname@example.org. You will need your name, address, order number and image or video of the defective item. We will open a Return Merchandise Authorization (RMA) and initiate the return or exchange process.
Pack your item in a box with a copy of the Return Merchandise Authorization. You are responsible for return shipping & handling charges.
For returns, once an item is received by us, we will credit you the cost of the item via the same method you were charged. It can take from 3-10 days for the credit to show in your financial statement after that.
Depending on the reason for return, you may be responsible for return shipping costs.
For the return of the damaged items or wrong delivery ，Cyetus will bear the return shipping costs. Any other reason returns require you to bear the return shipping costs.
Items not eligible for returns or exchanges：
- Items without an original receipt or gift receipt.
- Monogrammed or personalized items
- Perishable food
- Made to Order items, including custom rugs, fabric by the yard and furniture
- Final sale items (with prices ending in $.X7, $.X8 or $.X9)
- SMEG and La Cornue vendor-direct special order items
- Outdoor grills
- Gift cards
- Items damaged through normal wear and tear
Tel: 1(888) 918-9418.
Return&Exchange Address：10528 Pioneer Blvd. Santa Fe Springs.90670 CA.
Note: For any return or exchange, please send us product image or video for quality control record by email.